1. Introduction
HeavyRolla Trucking LLC, which operates under the developer name HeavyRoll, is committed to protecting the privacy of every person who interacts with our platform. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you visit our website located at https://www.heavyroll.mom, when you use our software systems, and when you otherwise communicate with us. The developer name HeavyRoll refers to the design and engineering practice behind our integrated computer systems for the freight and logistics industry.
We have written this policy in plain language so that you can understand what information we gather, why we gather it, and the choices available to you. Please read this policy carefully. By accessing or using our website or services, you acknowledge that you have read and understood the practices described in this document. If you do not agree with any part of this policy, you should discontinue use of the website and refrain from providing personal information to us.
Throughout this policy, the terms we, us, and our refer to HeavyRolla Trucking LLC. The term you refers to any individual who visits our website, uses our services, or communicates with our team. The term personal information refers to any information that identifies, relates to, describes, or could reasonably be linked to a specific individual or household.
2. Scope of This Policy
This Privacy Policy applies to information that we collect through our website, through our software platforms, through email and telephone communications, through in person business interactions, and through any other channel where this policy is referenced or made available. It covers personal information collected from prospective clients, current clients, job applicants, vendors, and general visitors to our digital properties.
This policy does not apply to third party websites, applications, or services that may be linked from our website. We are not responsible for the privacy practices of any third party, and we encourage you to review the privacy policies of any website or service that you access through links on our platform. Additionally, this policy does not apply to information that has been anonymized or aggregated in a manner that cannot reasonably be used to identify you.
Where we process personal information on behalf of a business client in the role of a service provider or data processor, the privacy practices of that business client govern the underlying data, and this policy applies to the limited information we collect for our own purposes.
3. Information We Collect
We collect several categories of information, each described below. The exact categories we collect depend on how you interact with us and the nature of your relationship with our company.
Information You Provide Directly
When you contact us, request a consultation, sign up for our services, or submit an inquiry, we may collect your name, email address, telephone number, company name, job title, physical address, and the content of your messages. When you create an account on our platform, we collect login credentials, billing details, and account preferences. If you apply for a position with us, we may collect employment history, education details, and professional references.
Information Collected Automatically
When you visit our website, our systems automatically collect certain technical information. This includes your internet protocol address, browser type and version, operating system, referring and exit pages, the pages you view, the date and time of your visit, and general location information derived from your internet protocol address. We also collect information about the device you use, including device type and screen resolution.
Usage and Log Data
Our servers record log data that includes details about how you interact with our services, such as features accessed, actions taken, and the duration of your session. This information helps us understand how our platform performs and how visitors navigate our content.
Communications Data
When you communicate with us by email, telephone, or through forms on our website, we may retain the content of those communications along with associated metadata such as timestamps and contact details. If you speak with our support team by telephone, we may record certain call details for quality assurance, subject to applicable law.
4. How We Collect Information
We collect information through a variety of methods. The primary method is direct collection, which occurs when you voluntarily submit information to us through forms, email, telephone, or account registration. We also collect information automatically through the use of cookies, web beacons, and similar technologies when you interact with our website.
In some cases we receive information from third parties. For example, business partners may provide us with contact details for prospective clients, analytics providers may supply aggregate usage statistics, and public sources may provide business directory information. When we receive information from third parties, we apply the same protections described in this policy to that information.
We may also collect information when you interact with our marketing communications, such as whether you opened an email or clicked a link within an email. This helps us measure the effectiveness of our communications and tailor future content to your interests.
5. How We Use Information
We use the information we collect for legitimate business purposes that support the delivery and improvement of our services. These purposes include providing and maintaining our platform, processing transactions, responding to inquiries, and fulfilling contractual obligations to our clients.
We use your information to communicate with you about your account, to send service related notifications, and to respond to support requests. We use contact information to send marketing communications where permitted by law, and you may opt out of marketing communications at any time by following the unsubscribe instructions included in each message or by contacting us directly.
We use technical and usage information to analyze trends, monitor the performance and security of our systems, diagnose technical problems, and improve the functionality and user experience of our website and software. We also use information to prevent fraud, enforce our terms of service, comply with legal obligations, and protect the rights and safety of our users and our company.
We may use aggregated or anonymized information for research, analytics, and reporting purposes. This type of information does not identify any individual and is not subject to the same access and deletion rights described later in this policy.
6. Legal Bases for Processing
Where the laws of your jurisdiction require a legal basis for the processing of personal information, we rely on one or more of the following grounds. We process information with your consent where you have provided it, such as when you opt in to receive marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing performed before withdrawal.
We process information where it is necessary for the performance of a contract with you or to take steps at your request before entering into a contract. This includes providing the services you have requested, processing payments, and managing your account.
We process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. Our legitimate interests include improving our services, securing our systems, understanding how our platform is used, and conducting business development activities.
We process information where we are subject to a legal obligation, such as retaining records for tax or accounting purposes or responding to lawful requests from public authorities.
8. Third Party Services
We may engage third party service providers to perform functions on our behalf, including hosting providers, payment processors, analytics providers, email delivery services, and customer support tools. These providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of that information.
Our website may include links to third party websites or embed content from third party services. When you interact with these third parties, their own privacy policies apply, and we encourage you to review those policies. We do not control and are not responsible for the privacy practices of independent third parties.
Some analytics providers may use cookies or other technologies to collect information about your online activities over time and across different websites. This information may be used to provide us with aggregate statistics about website traffic and user behavior.
10. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the nature of the information and the purpose for which it was collected.
Information related to your account is generally retained for the duration of your relationship with us and for a reasonable period thereafter to comply with legal, accounting, and reporting obligations. Marketing related information is retained until you opt out or request deletion. Technical log data is retained for a shorter period and is typically purged or anonymized on a rolling basis.
When information is no longer needed, we take reasonable steps to delete or anonymize it in a secure manner. In some cases, information may be retained in backup or archival systems for a limited period due to technical constraints, subject to the same security controls applied to our primary systems.
11. Data Security
We implement reasonable and appropriate administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These safeguards include encryption of data in transit, access controls, and regular review of our security practices.
Access to personal information is limited to personnel who require such access to perform their job duties, and those personnel are subject to confidentiality obligations. We also require our service providers to implement appropriate security measures to protect the information they process on our behalf.
Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information, and we encourage you to take steps to protect your own information, such as using strong passwords and safeguarding your login credentials.
12. International Data Transfers
Our company is based in the United States, and our systems are operated from the United States. If you access our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where the data protection laws may differ from those of your jurisdiction.
When we transfer personal information across borders, we take steps to ensure that appropriate safeguards are in place to protect that information in accordance with applicable law. By using our website and services, you consent to the transfer of your information to the United States and to the processing of your information as described in this policy.
13. Privacy for Children
Our website and services are intended for use by businesses and adults. We do not knowingly collect personal information from children under the age of thirteen. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us using the details in this policy.
If we become aware that we have collected personal information from a child under the age of thirteen without verifiable parental consent, we will take steps to delete that information from our systems as quickly as possible. We encourage parents and guardians to monitor their children online activity and to instruct their children never to provide personal information through websites without permission.
14. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include the right to access the personal information we hold about you, the right to request correction of inaccurate information, the right to request deletion of your information, and the right to request restrictions on certain processing activities.
You may also have the right to receive a copy of your personal information in a portable format, the right to object to certain processing, and the right to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within the time period required by applicable law.
We may need to verify your identity before fulfilling certain requests, and we may decline requests where the law permits or requires us to do so, such as where retaining information is necessary to comply with a legal obligation or to complete a transaction you initiated.
15. California Privacy Rights
If you are a resident of California, the California Consumer Privacy Act and related laws may provide you with additional rights. These include the right to know what personal information we have collected about you, the right to request deletion of that information, and the right to opt out of the sale or sharing of personal information. As stated in this policy, we do not sell personal information.
California residents also have the right to non discrimination for exercising their privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level of service because you choose to exercise your privacy rights.
To submit a request as a California resident, please contact us using the details provided at the end of this policy. We may ask you to provide certain information to verify your identity before we process your request. You may also designate an authorized agent to submit a request on your behalf.
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the last updated date at the top of this page and, where appropriate, provide notice through our website or by other means.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes to this policy take effect will constitute your acceptance of the updated policy. If you do not agree with the changes, you should discontinue use of our services and contact us to request deletion of your information where applicable.
17. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following details.
HeavyRolla Trucking LLC
350 E 400 S Ste 500
Salt Lake City - 84111-2993
United States (US)
Email: update@heavyroll.mom
Telephone: +15313053601
We will make every reasonable effort to respond to your inquiry in a timely manner and to resolve any concerns you may have about our handling of your personal information.